Return Policy

We want you to love what you ordered! If you change your mind or something isn’t quite right, our return process is simple, fair, and hassle-free.

Wholesale orders: please kindly refer to our Wholesale Terms & Conditions for returns and exchanges.

Retail Returns (Standard Orders)

Return Window:

You have 30 days from the date you receive your order to request a return for a change of mind, exchange, or refund.

To be eligible for a return:

• Items must be unworn, unused, and in the same condition you received them

• All original tags must still be attached

• Items must be returned in their original packaging

• Include your receipt or proof of purchase

How to Start a Return

1. Email us at hello@unstoppablecollective.com.au with your order number and reason for return

2. If your return is accepted, we’ll send you a return shipping label and instructions

3. Pack your item securely — items sent without a return request cannot be accepted

Faulty, Damaged, or Incorrect Items

Inspect your order when it arrives. If your item is:

• Defective

• Damaged

• Incorrect

• 2–3 clear photos

• Your order number

• A detailed description of the issue

We’ll assess quickly and get it fixed for you.

Change of Mind Returns

• Accepted within 30 days of delivery

• Items must meet eligibility criteria above

• Return postage is at the customer’s expense (unless the item is faulty or incorrect)

• Custom or special orders are excluded

Store Credit Bonus

Choose store credit instead of a refund and receive an extra 10% to spend on your next order — our way of saying thanks for shopping with us again!

Items That Cannot Be Returned

Some items are not eligible for return or refund, including:

• Custom or personalised items

• Jewellery that has been worn

• Accessories that have been used or altered (e.g., tote bags, caps)

• Sale items marked as final sale

• Gift cards

If you’re unsure about a specific item, just contact us — we’re happy to help!

Exchanges

We recommend returning your original item first. Once the return is approved, place a new order for the item you want.

Refunds

• Once we receive and inspect your return, we’ll notify you of approval

• Approved refunds will be processed to your original payment method within 10 business days

• Banks or card issuers may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at hello@unstoppablecollective.com.au